Privacy Policy – uokk Bangladesh Online Gaming Platform

Privacy at a Glance

The following cards summarise the most important points in this Privacy Policy. This summary is not a substitute for the full policy text below — please read the complete document.

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SSL Encrypted

All data transmitted between you and uokk is protected by SSL encryption.

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Never Sold

Your personal data is never sold to third parties for their own marketing purposes.

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Local Payments

Payment data via bKash, Nagad and Rocket is handled securely and never stored in plain text.

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Your Rights

You can access, correct or request deletion of your personal data at any time.

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Data Deletion

You may request permanent deletion of your account data by contacting our support team.

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Contact Us

Privacy enquiries: [email protected] — we respond within 3 business days.

1. Introduction and Scope

This Privacy Policy is published by uokk and applies to all personal data collected, processed and stored in connection with your use of the uokk online gaming platform, including all games, betting services, payment processing and customer support interactions. uokk is the data controller for the personal information described in this policy.

This policy applies to all registered users of the uokk platform, including players registered from Bangladesh and any other jurisdiction where uokk's services are accessible. By registering an account, making a deposit or using any feature of the uokk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For Players in Bangladesh

uokk is designed specifically for the Bangladesh market. All payment data related to bKash, Nagad, Rocket and Upay transactions is processed in accordance with the security practices described in this policy. We do not store full mobile wallet account numbers in our primary database systems. Transaction references are retained for audit and fraud prevention purposes in line with standard financial record-keeping requirements.

2. Personal Data We Collect

uokk collects personal data in three main ways: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from third-party payment processors and identity verification providers.

1Information You Provide Directly

When you register an account, complete KYC verification or contact support, you may provide us with the following categories of personal data:

Identity data: full name, date of birth, gender and government-issued identification document details
Contact data: email address, phone number and residential address (city, district, division within Bangladesh)
Financial data: payment method type (e.g. bKash, Nagad), transaction amounts and withdrawal account references — never full wallet credentials
Communications data: the content of emails, live chat transcripts and support tickets you submit to uokk

2Automatically Collected Technical Data

When you access the uokk platform, our systems automatically collect technical information about your device and session. This data is used for platform security, fraud prevention and performance optimisation:

IP address, device type, operating system version and browser type
Session timestamps, pages visited, features used and game activity logs
Referral source data (how you arrived at the platform) and general geographic region derived from IP address

3Third-Party Sourced Data

uokk may receive personal data about you from third-party service providers involved in operating the platform. These providers are bound by confidentiality obligations and data processing agreements:

Identity verification providers: confirmation of identity document validity and age verification outcomes
Payment processors: transaction status confirmations, dispute flags and fraud screening outcomes from bKash, Nagad and card network processors
Anti-money laundering screening providers: politically exposed person (PEP) and sanctions list screening results

3. How We Use Your Personal Data

uokk uses the personal data we collect for the following specific, documented purposes. We do not use your personal data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

1Account Registration and Management

We use your identity and contact data to create and maintain your uokk account, verify your identity in accordance with our KYC obligations, process deposits and withdrawals, and communicate with you about your account status and transaction history. This processing is necessary for the performance of the contract between you and uokk.

2Fraud Prevention and Platform Security

We process technical data, transaction data and behavioural data to detect and prevent fraudulent activity, money laundering, bonus abuse and other conduct prohibited by our Terms and Conditions. This processing is based on uokk's legitimate interest in maintaining a secure, fair and compliant platform for all users.

3Responsible Gaming Compliance

We use your gaming activity data, deposit history and session data to monitor for indicators of problem gambling behaviour, to apply responsible gaming limits you have set, and to fulfil our obligations under responsible gaming best practice guidelines. This processing supports the protection of vulnerable players.

4Customer Support

We use your contact data and communications data to respond to your enquiries, resolve disputes, process account-related requests and provide technical support. Support interactions may be recorded and retained for quality assurance and training purposes.

5Platform Improvement and Analytics

We use aggregated and anonymised technical data to analyse platform performance, identify and fix technical issues, and improve the user experience for all players. Where possible, analytics processing uses data in aggregate form that cannot be traced back to individual users.

4. Legal Basis for Processing

uokk processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific purpose of the processing activity.

1Contractual Necessity

Processing that is necessary to provide you with the uokk service, including account creation, payment processing, game access and customer support, is carried out on the basis of contractual necessity — specifically, the performance of the user agreement between you and uokk.

2Legal Obligation

Processing necessary to comply with applicable legal requirements, including KYC identity verification, anti-money laundering screening and responsible gaming compliance obligations, is carried out on the basis of legal obligation. uokk is required to maintain records of certain transactions and identity checks for defined statutory periods.

3Legitimate Interests

Processing carried out for fraud prevention, platform security, abuse detection and aggregate analytics is based on uokk's legitimate interests in operating a safe, fair and commercially viable platform. Where we rely on legitimate interests as a legal basis, we have assessed that our interests are not overridden by your rights and freedoms, taking into account the nature of the data processed and the safeguards in place.

5. Sharing Your Personal Data

uokk does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

1Service Providers and Sub-processors

uokk engages trusted third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa and Mastercard network processors), identity verification providers, cloud hosting infrastructure providers, customer support software providers and analytics tools. Each service provider is subject to a written data processing agreement and may only process your data for the specific purpose for which they have been engaged.

2Legal and Regulatory Disclosure

uokk may disclose your personal data to law enforcement authorities, regulatory bodies or other competent authorities where required to do so by applicable law, court order or regulatory directive. Such disclosures will be limited to the data specifically requested and will be made only to the extent required by the applicable legal obligation.

3Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of uokk's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address if such a transfer results in a material change to how your personal data is processed, and you will be given the opportunity to request deletion of your data prior to the transfer taking effect.

6. Cookies and Tracking Technologies

uokk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the uokk platform. They allow the platform to recognise your device, maintain your login session, remember your preferences and collect analytical data about platform usage.

1Essential Cookies

Essential cookies are required for the platform to function correctly. They maintain your login session, protect against cross-site request forgery (CSRF) attacks, enforce your security preferences and enable core platform features such as the game lobby, cashier and account settings. Essential cookies cannot be disabled without impairing your ability to use the platform.

2Analytical Cookies

Analytical cookies collect aggregated, anonymised data about how players use the platform — such as which pages are visited most frequently, how long sessions last and where users commonly exit the platform. This data helps uokk identify areas for improvement. Analytical cookies do not track your activity across other websites and do not store personally identifiable information.

3Cookie Management

You can manage cookie preferences through your device browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. Blocking essential cookies will prevent the uokk platform from functioning correctly and may make it impossible to access your account. Blocking analytical cookies will not affect your ability to use the platform but may reduce uokk's ability to improve platform features over time.

7. Data Retention

1Retention During Active Account Lifetime

uokk retains your personal data for as long as your account remains open and active. During this period, all categories of data collected at registration, during KYC verification and through your use of the platform are retained to enable us to provide the uokk service, manage your account, process transactions, handle support queries and comply with our ongoing legal and regulatory obligations.

2Retention After Account Closure

Following the closure of your uokk account — whether at your request or due to enforcement action — uokk will retain certain categories of personal data for a further period as required by applicable legal and regulatory obligations. Transaction records, KYC documentation and responsible gaming records are typically retained for a minimum of five years following account closure in line with standard financial services record-keeping requirements. After the applicable retention period has expired, your personal data will be securely deleted or irreversibly anonymised.

8. Your Privacy Rights

As a registered user of the uokk platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. uokk will respond to all legitimate privacy rights requests within 30 days of receipt.

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Right of Access

You have the right to request a copy of the personal data that uokk holds about you, together with information about how that data is processed, the purposes for which it is used and the categories of third parties to whom it has been disclosed.
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Right to Rectification

You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. If you believe that information in your uokk account is incorrect, you may request an update by contacting [email protected].
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Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. This right is subject to uokk's legal obligations to retain certain data for defined statutory periods.
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Right to Restriction

You have the right to request that uokk restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests and the assessment of that objection is pending.
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Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you have provided to uokk in a structured, commonly used and machine-readable format, and to request that this data be transmitted to another controller where technically feasible.
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Right to Object

You have the right to object to processing of your personal data where that processing is based on uokk's legitimate interests. uokk will cease such processing unless it can demonstrate compelling legitimate grounds for the processing that override your rights and interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.

To exercise any of the above rights, please contact us at [email protected]

9. Data Security

1Technical Security Measures

uokk implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit between your device and the uokk platform, encryption of sensitive data fields at rest within our database systems, role-based access controls limiting internal access to personal data to authorised personnel only, regular security audits and penetration testing of platform infrastructure, and multi-factor authentication requirements for administrative access.

2Your Responsibility

While uokk maintains robust security measures on the platform side, the security of your account also depends on you keeping your login credentials confidential. You should use a strong, unique password for your uokk account, enable any two-factor authentication options offered by the platform, and log out of your account when using shared or public devices. If you suspect that your account credentials have been compromised, contact [email protected] immediately.

10. Policy Changes and How to Contact Us

1Changes to This Privacy Policy

uokk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements or the features and services offered on the platform. When we make material changes to this policy, we will update the effective date shown at the top of the document and, where the changes are significant, notify registered users by email. Your continued use of the uokk platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

2Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how uokk handles your personal data, please contact our support team. We are committed to addressing all privacy enquiries promptly and transparently. uokk's support team is available 24/7 and treats all privacy communications with complete confidentiality.

For all privacy-related enquiries, please contact us at [email protected]